Nuance Decor Rental – Terms and Conditions

1. Introduction

These Terms and Conditions (“Agreement”) govern all decor rental services provided by Nuance Decor Rental (“Nuance”, “we”, “our”, or “us”) to the client (“Client”, “you”, or “your”). By accepting a quotation, paying a booking fee, or using our services, you agree to be bound by these Terms and Conditions.

Should anything be unclear in our terms and conditions, or should you have any questions contact us for clarification. 

Payment of the rental fee, deposit, or any portion thereof confirms that you, the Client, accept these Terms and Conditions.

2. Booking and Payment Terms

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2.1 Quotations

• All quotations issued by Nuance are free and valid for 14 (fourteen) days from the date issued unless otherwise stated.

• Quotations are subject to product availability at the time of booking confirmation.

2.2 Booking Confirmation

• A booking is only confirmed once:

  • The quotation has been accepted in writing via email to Nuance;

  • The required booking 50 % fee/deposit has been paid; and

  • Proof of payment has been received by Nuance.

2.3 Deposit and Final Payment

• A non-refundable booking fee of 50% is required to secure the booking date and rental items.

• The remaining balance must be paid no later than 14 days prior to the event date.

• Bookings made within 14 days of the event date require full payment upfront.

• Hiring goods will not be released if Nuance has not received proof of payment and signed terms and conditions.

2.4 Late Payments

• Failure to make payment by the due date may result in cancellation of the booking without refund.

• Nuance reserves the right to charge interest on overdue amounts.

3. Rental Period

• The rental period is agreed upon in writing prior to the event.

• Standard rental periods are for a single event unless otherwise arranged.

• Items not returned within the agreed rental period may incur additional rental charges.

4. Delivery, Collection, and Setup

4.1 Delivery and Collection

• Delivery and collection fees are quoted separately unless otherwise stated.

• Delivery and collection times are estimates and may vary due to traffic, weather, venue access, or unforeseen circumstances.

• The Client must ensure that the venue is accessible and ready at the agreed delivery and collection times.

• Public Holidays & Weekends- deliveries and collections that fall on a weekend, or public holiday will be charged a surcharge.

•  After hours surcharge- 6pm - 6am is considered after hours and will be charged accordingly. All Nuance items should be packed up by the collection time stipulated by the client. We do not do breakdown of events, nor do we wait for the event to end. 

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4.2 Setup and Strike

• Where setup and strike services are included, the Client must ensure access to the venue during the agreed setup and breakdown times.

• Delays caused by the venue, other suppliers, or the Client may result in additional labour charges.

4.3 Venue Restrictions

• The Client is responsible for ensuring that all rented items comply with venue rules and restrictions.

• Nuance will not be liable for any venue-related limitations or restrictions that impact the setup or use of rental items.

5. Use and Care of Rental Items

5.1 Responsibility for Rental Items

• The Client assumes full responsibility for all rented items from the time of delivery or collection until the items are returned to Nuance.

• All items must be handled with care and used only for their intended purpose.

5.2 Damage, Loss, or Theft

• The Client is responsible for any loss, theft, damage, or destruction of rented items during the rental period.

• Damaged or missing items will be charged at the full replacement value or repair cost, as determined by Nuance.

• Cleaning fees may apply for items returned excessively dirty, stained, or damaged.

• Nuance takes no responsibility for any breakages or shortages once the items leave our premises in Pinelands. The Client will be invoiced for any broken or unaccounted items. Should the client become aware of any breakages or shortages, the client needs to send a message and preferably photographic evidence via email, before the event. That way, we can refund the client accordingly. Any breakages or shortages reported after an event will be charged for as per our usual process.

• If an item is missing, comes back damaged or in a condition in which it cannot be used again, the Hirer will be liable to reinstate that item at its replacement value. This is not the same cost as the hiring price. This includes the crates and buckets in which the items arrived. 

• The Hirer will be liable for all legal and management fees accumulated over and above any monies due to Nuance. 

5.3 Prohibited Use

• Rental items may not be altered, painted, stapled, glued, nailed, or otherwise modified without written permission from Nuance.

6. Cancellations and Refunds

6.1 Client Cancellations

• All cancellations must be made in writing.

• The booking fee/deposit is non-refundable.

• The following cancellation charges apply:

  • More than 60 days before the event: booking fee retained.

  • 30–60 days before the event: 25% of the total booking value payable.

  • Less than 30 days before the event: 50% of the total booking value payable.

  • Less than 7 days before the event: 75% of the total booking value payable.

  • Withing 72 hours : 100% of the total booking value payable.

• Please note that we do not have credit card facilities available for payments, we only accept EFT payments 

• Please note that fees incurred for international banking transactions will be for the client's account

6.2 Postponements

• Requests to postpone an event are subject to availability.

• Payments made may be transferred to a new date at the sole discretion of Nuance.

6.3 Cancellation by Nuance

• Nuance reserves the right to cancel a booking due to circumstances beyond our control, including but not limited to natural disasters, unsafe working conditions, venue restrictions, strikes, accidents, or force majeure events.

• In such cases, liability will be limited to a refund of monies paid.

7. Changes to Orders

• Any changes to the rental order must be requested in writing.

• Changes are subject to availability and may result in additional charges.

8. Client Responsibilities

The Client agrees to:

• Provide accurate event information;

• Ensure safe and suitable conditions at the venue;

• Ensure rented items are protected from weather conditions where necessary;

• Keep children and guests from misusing rental items;

• Notify Nuance immediately in the event of damage, theft, or issues.

•  Every client will be required to print their name and sign our copy of the invoice.

•  The client will also be required to ensure that they have the correct products and correct number of products upon received of their order by counting their order, Nuance will not be held liable for breakages or shortages once the items leave the premises. 

•  Any missing packaging ie: crates/crate inserts/cardboard boxes, will be charged for.

•  Only drip free candles may be used in our candle sticks/holders please. 

• We reserve the right to charge a fee if any of these items have permanent damage due to wax. 

• Owing to the exclusivity of our collection, there is no guarantee that quantities will remain the same. This is a result of breakages and general losses owing to the nature of our business. Nuance will endeavour to source the item or replace it with something similar and clients will be informed with sufficient notice in order to make adjustments accordingly. 

•  BREAKAGE DEPOSIT: The client will be charged a refundable breakage deposit before the event. Should all items be returned in an acceptable manner and accounted for, the deposit will be refunded within 7 days. 

• CHARGED DAILY RATE: Please note that a daily rate will be charged for late returns. Our items are hired out more than once a week and our turnaround times are important. Your return date will be stated on your invoice. Please take note our hiring period is 4 days. 

• If you return your order later than the date on the invoice, please note that you will be charged a 15% cost of the total per day (unless otherwise stated). We strive to make sure all our clients get the items they have paid for, so it is important our items are delivered on time so that we can wash and pack for the next event. 

•  Please note: any breakage deposit refunds going into an international account will be charged accordingly to compensate for bank charges incurred Nuance.

9. Liability

9.1 Limitation of Liability

• Nuance shall not be liable for:

  • Any injury, loss, or damage arising from the use or misuse of rental items;

  • Delays caused by circumstances beyond our control;

  • Indirect, consequential, or incidental damages.

9.2 Maximum Liability

• Nuance’s maximum liability for any claim shall not exceed the total amount paid by the Client for the relevant booking.

10. Force Majeure

Nuance shall not be held liable for failure or delay in performing obligations due to events beyond reasonable control, including but not limited to:

• Acts of God;

• Extreme weather;

• Fire;

• Flood;

• Pandemic or epidemic;

• Government restrictions;

• Labour disputes;

• Civil unrest;

• Power outages.

11. Photography and Marketing

• Nuance reserves the right to photograph and use images of event setups for marketing, portfolio, social media, and promotional purposes unless otherwise agreed in writing.

12. Ownership

• All rental items remain the sole property of Nuance at all times.

• The Client acquires no ownership rights to any rented items.

13. Indemnity

• The Client indemnifies and holds harmless Nuance, its employees, contractors, and agents against any claims, damages, liabilities, costs, or expenses arising from the Client’s use of rented items.

14. Governing Law

• This Agreement shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

15. Acceptance of Terms

By accepting a quotation, signing a booking agreement, or making payment, the Client confirms that they have read, understood, and agreed to these Terms and Conditions.